Organizational Process Improvement Guide
A practical handbook for organizations looking to understand, analyze, and improve their processes.
Get StartedTable of Contents
Getting Started
Understanding Your Current State
Analyzing and Planning Improvements
Improvement Methodologies
Making It Happen
Sustaining Success
Quick Reference
| Phase | Key Question | Primary Deliverable |
|---|---|---|
| Discovery | What do we have? | Process maps, entity lists |
| Data Collection | How does it perform? | Metrics, measurements |
| Analysis | What should change? | Gap analysis, business case |
| Requirements | What do we need? | Requirements document |
| Design | How will it work? | Design specifications |
| Implementation | How do we build it? | Working solution |
| Testing | Does it work correctly? | Test results, validation |
| Closeout | What did we learn? | Lessons learned, documentation |
How to Use This Guide
- New to process improvement? Start with the Introduction and work through sequentially
- Ready to start a project? Jump to Discovery and Stakeholder Analysis
- Building a business case? See Building the Business Case
- Choosing a methodology? Explore The Improvement Toolbox